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Anonymous
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Accepted Solution

Signed up for 12 go data but have 3gb

Hi guys Hope someone can explain what's going on. I signed up with an 02 2 year contract with an iPhonex with unlimited minutes,texts and 12gb data. Since Christmas Day I've used nearly all my data. My welcome letter says 3gb data.in my o2 account it shows 12gb data and 3gb data somewhere else in my account. I paid £500 upfront and 12 gb data is a must. Can't contact anybody via email or anything. So disappointed.
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Registered: ‎04-04-2012

Re: Signed up for 12 go data but have 3gb

It’s because 3gb is the base tariff data allowance and the extra is a additional bolt on. Your additional data will kick in once the 3gb has been used.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎04-04-2012

Re: Signed up for 12 go data but have 3gb

Ps. All contact details here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Registered: ‎04-01-2009

Re: Signed up for 12 go data but have 3gb

That text message a generic warning about the 3gb that is the base contract before the 9gb bonus bolt on needs to be used. The text is generated automatically by the system triggered by reaching 80% of the 3gb.

As I said before this is going to a regular query so depending on just how regular, and it may be that the same queries should be merged into one thread as others have @Marjo @MercedesS and @Martin-O2

Posts: 72,627
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Registered: ‎14-01-2013

Re: Signed up for 12 go data but have 3gb

Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494

*The Game Is On*


Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: Signed up for 12 go data but have 3gb

Hello @Anonymous

Please let us know if you've found (check MyO2)  the additional bolt on. thumbsup

 

Thanks @Cleoriff@jonsie and @MI5 for the help Cheers

 

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Posts: 88,116
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Registered: ‎04-04-2012

Re: Signed up for 12 go data but have 3gb


@Cleoriff wrote:

Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494


That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 88,116
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Signed up for 12 go data but have 3gb


@MI5 wrote:

@Cleoriff wrote:

Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494


That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?


It's done now though Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Signed up for 12 go data but have 3gb


@MI5 wrote:

@MI5 wrote:

@Cleoriff wrote:

Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494


That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?


It's done now though Smiley Happy


Nice one Smiley Happy

Posts: 72,627
Topics: 684
Registered: ‎14-01-2013

Re: Signed up for 12 go data but have 3gb


@MI5 wrote:

@Cleoriff wrote:

Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494


That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?


Yes I can see it's been added. Good job Smiley Wink

*The Game Is On*