Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

contract

on ‎05-01-2018 21:22

I need to cancel my contract, i have been made homeless by my dad so have now moved to germany to be with my mam i have no money as i have no job. please advise me as to my best option so that i dont have a debt that just gets bigger and bigger.

Thank you

Zoe

Report Content
Message 1 of 6 (305 Views)
Reply
0 Kudos
MI5
Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: contract

on ‎05-01-2018 21:26

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
If on refresh, you just need to pay off the phone.
It would be best that you call customer services on 202 and speak with the debt management team who can work out a payment plan for you though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Report Content
Message 2 of 6 (301 Views)
Reply
0 Kudos
Bambino
Level 64: Magistrate
Bambino
Posts: 12,656
Registered: ‎31-03-2010

Re: contract

on ‎05-01-2018 21:32

@Anonymous Sorry to hear of your circumstances, but you need to speak to Customer Service, as advised by @MI5 to try to resolve your problem. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Report Content
Message 3 of 6 (293 Views)
Reply
0 Kudos
Anonymous
Posts: 0

Re: contract

on ‎05-01-2018 21:38

thank you

Report Content
Message 4 of 6 (287 Views)
Reply
0 Kudos
Cleoriff
Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: contract

on ‎05-01-2018 21:49

Hope all works out for you @Anonymous Best of luck ....

*The Game Is On*


Report Content
Message 5 of 6 (273 Views)
Reply
0 Kudos
jonsie
Posts: 70,355
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: contract

on ‎05-01-2018 23:34

It's best to get it sorted out now before you go. I wish you happier times 😞

I am not lazy, I am on energy saving mode.

animated-thailand-flag-image-0007

Report Content
Message 6 of 6 (237 Views)
Reply
0 Kudos