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I need to cancel my contract, i have been made homeless by my dad so have now moved to germany to be with my mam i have no money as i have no job. please advise me as to my best option so that i dont have a debt that just gets bigger and bigger.

Thank you


Posts: 114,356
Topics: 569
Solutions: 15,443
Registered: ‎04-04-2012

Re: contract

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
If on refresh, you just need to pay off the phone.
It would be best that you call customer services on 202 and speak with the debt management team who can work out a payment plan for you though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 16,557
Registered: ‎31-03-2010

Re: contract

@Anonymous Sorry to hear of your circumstances, but you need to speak to Customer Service, as advised by @MI5 to try to resolve your problem. https://www.o2.co.uk/contactus


Posts: 0

Re: contract

thank you

Posts: 97,200
Topics: 758
Registered: ‎14-01-2013

Re: contract

Hope all works out for you @Anonymous Best of luck ....

*The Game Is On*

Posts: 83,279
Topics: 577
Solutions: 4,099
Registered: ‎04-01-2009

Re: contract

It's best to get it sorted out now before you go. I wish you happier times 😞