Solved: contract

Anonymous · ‎05-01-2018

I need to cancel my contract, i have been made homeless by my dad so have now moved to germany to be with my mam i have no money as i have no job. please advise me as to my best option so that i dont have a debt that just gets bigger and bigger.

Thank you

Zoe

MI5 · ‎05-01-2018

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
If on refresh, you just need to pay off the phone.
It would be best that you call customer services on 202 and speak with the debt management team who can work out a payment plan for you though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-01-2018

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
If on refresh, you just need to pay off the phone.
It would be best that you call customer services on 202 and speak with the debt management team who can work out a payment plan for you though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎05-01-2018

@Anonymous Sorry to hear of your circumstances, but you need to speak to Customer Service, as advised by @MI5 to try to resolve your problem. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2