Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Online chat unavailable?

So trying to cancel one of my contracts with O2, been in touch earlier in Jan and was asked to contact again on end of contract date (5th Feb).Jumped online to have a chat and get it sorted but suddnely the online chat is no longer working and comes ...

Resolved! Restart tarriff

Can u please restart tariffs I will top up phone now thanks bro

Resolved! 02 order

Hi i applied for a samsung 8 they have took the 19.99 up front payment i have got 4 emails and t @ c email dose this mean i have been approved has when i sigin in to my account it says theres nothing to show?

Resolved! GBP 4.16 to send a single text while abroad ???

i was shocked to find that replying to one text while abroad cost me GBP 4.16, over the course of my trip i sent about 7 messages at the cost of GBP 4.16 Aside from the fact that whilst i accept that these may be technically legitimate charges ( albe...

Resolved! Bad signal for two weeks internet

Dn33 Bad signal for two weeks fed up with it, says mast been repaired! O2 mobile tablet

Resolved! After cancelling sim only contract

I cancelled a sim only contract last week within the 14 day cancellation period... It's down as a disconnected bill but I have just checked and it says that the next payment will be taken on 24th October? I was wondering whether it should say cancell...

Resolved! Phone still allowing to use minutes even though limit has been reached!

Hi. First time on here, please be sweet I changed the tariff on my daughter's phone, it allowed 500 mins. I had no idea that once these were used it would still allow her to use more!!I honestly believed that once the mins were used, she wouldnt be a...

Resolved! Capping daughters data bolt ons

I need to cap my daughters phone . Last week she purchased 3 data bolt ons without my knowledge. How can I do this

Resolved! Incorrect recycling

My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

4G calling withdrawal

Recently I have noticed that o2 seemed to have pulled the plug on 4G calling in my area and the surrounding area too. It was available for a while but not now can anyone shed some light on this as I find it rather strange that 4G calling was availabl...

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