Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! received phone call from england to thailand

I received a phone call from england yesterday not a cold call all legal and above board, What i would like to know is why have i been charged fifteen pounds for receiving this call.

Unlnown data usage - no help from o2

Hi, Don't want a chat. On the 20th Nov i called (over 1 hr) to day that my data had gone to over 1.6g out of 2g. I informed the o2 agent that my adverage is around 600mg a month over the last 6 months. This is out pf the norm. I was advised o2 cant s...

Resolved! cancel order

hi, i would like to cancel my order

Resolved! Different bill price than what i ordered

Hi. I have purchased a pay monthly sim yesterday which was priced at £16 on the website (it normally costs £26 pounds/month) however, when i log into my o2 account and go into my bills it says that i have to pay £26/month. Does anybody know if it is ...

Resolved! Transferring my number.

Hi All, I need to move my number away from the contract I'm currently on without ending my contract. For example : I need to either move my current number to a new network without canceling the current contract. A PAC code would cancel the contract. ...

Resolved! Upgraded Sim Only Tarriff but being charged £10 more?

Hi guys, I am a little confused so I need help please. I took up the offer of upgrading my existing SIM only deal from £20.50 per month (20gb data) to the offer of 50GB of 4G data for £30 as advertised on the O2 site. This was a Black Friday/ Cyber M...

Resolved! Recent calls

I need a paper print out of all my recent calls. Who should I contact for it, or how can I do it myself.

Resolved! Settling contract early.

Is it possible to settle an O2 contract early? What are the costs involved?Thanks.

how can I acticate a new sim - online chat does not work and lines have a 30 minute wait and closed

how can i activate this number xxxxxxxxxxx its my daughters number and we have rung and cant get it sorted [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! New phone, replacement sim and no service

So I replaced a lost phone, cancelled old sim and got new one with old number. Setup for new phone smooth except there’s no service. Am I wrong in assuming an online sim swap is unnecessary? Thanks

O2

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