Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

someone has their name on my account

my contract expires in a few days, I phoned 02 to ask about new deals, they tell my I have failed their security questions and that the name on the phone account is nothing like mine. I pay the bill through my bank and have done for 23 months, I have...

Resolved! "Added Sky Wifi to O2 account" Eh??

I just received a text message from o2, about 2 minutes after requesting access code. " You've successfully addedyour wifi service to your MyO2 account. Dont forgetyou can manage youraccount on the O2 Wifiapp http://www.o2.co.uk/apps/wifi. For more a...

Charged twice for same text message - promised correction not materialised

I have been charged twice for a text message but the correction promised by an O2 agent in an on-line chat has not come about. I wonder if anyone else has been hit with duplicate charges.On 28th November 2017 I made just a single SMS in the UK to a U...

Resolved! Portal issues

Tried to change my virgin number to o2 so i can keep same number. Its been a week now i cant recieve texts or calls but i can call and text people. Ive reported this a number of times to o2. They sent a form off thursday stil no joy

Resolved! was sold a £17 per month sim only contract over the phone, just checked and it says its £30/month?!

hi, Today I was sold , by an 02 member, a pay monthly sim only contract for £17 monthly. This was confirmed multiple times. Ive now just checked 'my 02' and it says my tariff is a 12 month £30 per month sim only. This is NOT what i signed up for! How...

Resolved! Account number

Hi,how do i find my account number

Resolved! Harassment

I have been getting loads of prank calls from private numbers late at night while trying to sleep a lot of idiots who I used to be friends with have my number and I know they are giving out my number so I need to know how soon I can change my number ...

Resolved! Iphone 10

I am very upset having never missed a payment in 18 months i am not allowed to add the iphone 10 without a deposit of almost £600 returnable after i have paid for 3 months like i said i have never missed a single payment in 18 months i feel insulted ...

Resolved! Bill

Hi, my bill is due on the 13... Is there any way of me checking numbers I called 1 week ago?( Never saved an important number) or do I have to wait for paper bill on the 13th??? Thanks

Resolved! Signed up for 12 go data but have 3gb

Hi guys Hope someone can explain what's going on. I signed up with an 02 2 year contract with an iPhonex with unlimited minutes,texts and 12gb data. Since Christmas Day I've used nearly all my data. My welcome letter says 3gb data.in my o2 account it...

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