About CaroleAnn

CaroleAnn · 27-04-2018

My contract for my device plan has ended this month (April). After unhelpful advice and being unable to secure an air time only plan, I have gone elsewhere. I was surprised to receive a "contact us for an upgrade" email. I have contacted O2 and have ...

CaroleAnn · 22-03-2018

I have been trying (for over 2 hours) to keep my phone and have a SIM only tariff. My device will be paid off next month. I want to continue with an airtime only plan.......It has been a nightmare, 2 different calls and both call handlers have been u...

CaroleAnn · 27-03-2018

Update.......It is now going to take 7 days to unlock my phone?

CaroleAnn · 23-03-2018

I agree, I called to discuss my contract ending next month, I asked "will someone be in touch", I was told a flat "No" hence all the faffing and timewasting yesterday.

CaroleAnn · 23-03-2018

Tried to do this several times. The cost was agreed, T &Cs agreed, then nothing. 1hour and 10 minutes on the first call, an hour on the next.......Gave up after 2 attempts last night. I don't know why it has been such an issue either. 02 did tell me ...

CaroleAnn · 23-03-2018

Hi Marjo, sadly its bad news, I tried again twice last night and have given up. After joining 02 in 1995 I am leaving. I am going to another network. I will save £200 per year and they did it all in 20 minutes, polite and no fuss. I then contacted 02...

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