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Signed up for 12 go data but have 3gb
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on 04-01-2018 05:31
Solved! Go to Solution.

Re: Signed up for 12 go data but have 3gb
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on 04-01-2018 06:31
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Signed up for 12 go data but have 3gb
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on 04-01-2018 06:31
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Signed up for 12 go data but have 3gb
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on 05-01-2018 02:28
That text message a generic warning about the 3gb that is the base contract before the 9gb bonus bolt on needs to be used. The text is generated automatically by the system triggered by reaching 80% of the 3gb.
As I said before this is going to a regular query so depending on just how regular, and it may be that the same queries should be merged into one thread as others have @Marjo @MercedesS and @Martin-O2
Re: Signed up for 12 go data but have 3gb
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on 05-01-2018 08:56
Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494
Re: Signed up for 12 go data but have 3gb
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on 05-01-2018 16:36
Hello @Anonymous
Please let us know if you've found (check MyO2) the additional bolt on.
Thanks @Cleoriff, @jonsie and @MI5 for the help
Re: Signed up for 12 go data but have 3gb
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on 05-01-2018 16:40
@Cleoriff wrote:Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494
That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Signed up for 12 go data but have 3gb
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on 05-01-2018 16:50
@MI5 wrote:
@Cleoriff wrote:Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494
That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?
It's done now though
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Signed up for 12 go data but have 3gb
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on 05-01-2018 17:00
@MI5 wrote:
@MI5 wrote:
@Cleoriff wrote:Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494
That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?
It's done now though
Nice one
Re: Signed up for 12 go data but have 3gb
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on 05-01-2018 18:02
@MI5 wrote:
@Cleoriff wrote:Well there is always this handy guide to show whats happening https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/bc-p/1075494
That guide I wrote doesn't actually cover additional data promotions but I can add it if @MercedesS can give me editing rights?
Yes I can see it's been added. Good job