For a month now the, frankly atrocious, 'coverage' in Guisborough has been even worse giving sporadic drop outs and interesting texts taking up to four hours to arrive. This, in addition to the fact that the area does not have access to 3G services despite 'half the world' now using 4G. As usual we are subsidising the people receiving 4G signals.
IF, (notice the capital letters) the 2G service was reliable there might be some compensation in this situation but the reality is that the service is below standard.
'Customer Service' is of no help whatsoever, simply applying the standard platitudes to keep us in contract and being milked to support the 4G programme elsewhere in the country. When questioned as to the potential roll out of 3G and reliable 2G service the answer is 'soon'. I have been told 'soon' for over two years! Please quantify 'soon'.
What is the difficulty in publishing their schedule of developement? We would at least know where we stood.
Ah, the rhetorical question. We know why. There is no immediate possibility of 3G here and O2 know that if that were to become public knowledge, customers would leave in droves as 3G is available from other network providers.
The response to poor 2G is that 'we are working on it'. No hint of what the issue may be. the fact that the mast is very isolated with respect to the area it 'serves' could be one factor. No wonder the signal is poor - it has a long way to travel. Poor thing, it is worn out by the time it gets to your handset.
I am a long term customer of O2, having used their network when it was 'CellNet', but my misplaced loyalty is being stretched to its limit. I have a smart phone. I should like to enjoy the smart phone services for which I pay a premium. I do not expect to have to put up with intermittent, 1980's analogue style, dumb phone service.
I would have communicated this to O2 by text................................ but they would not have received it until tomorrow.
I know I am not alone.
Come on O2, come clean, tell the public the truth.
