I’m getting the below error when trying to setup my Apple Watch plan.
”We believe you have an existing watch plan but we are having difficulty locating it. Please call 202 for free from your O2 mobile, quoting reference code 901.”
Had Apple Watches since O2 starting selling them, I’ve had a couple of issues over the years but nothing that haven’t been sorted within no time at all, more so because O2 used to have a dedicated team that dealt with Apple Watches which they no longer have, also staff working within the community that were also able to resolve issues there and then. Now this issue has been going on since I got the watch in September, I’ve been back and forth with customer service, back and forth with the faults team (second line and third line), open faults being closed without a resolution and without communication, faults having to be reopened and the latest one being open since the 27th October with absolutely no contact about it yet except for @Dave-O2 via private message here in the Community.
I’m now hearing this is affecting other people and not just me, I’m hoping if that’s the case with the number of people in the community then there’ll be others here with the same issue, the question is are there?
