Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎20-02-2019
Accepted Solution

Service issue

I have problem with service. I have a paid my bills. Raeding UK area. Whats happened? My boyfriend have same issue. No service 🙄
Highlighted
Posts: 86,558
Topics: 729
Registered: ‎14-01-2013

Re: Service issue

Hi @Kate12 

Check here for network issues https://status.o2.co.uk/ 

Guide: How can I sort out my network issues? 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎20-02-2019

Re: Service issue

I checked already and its not information. My postcode is RG73AF. I need my device to call to my clients! Why we don't have messages about some work or problems?
Highlighted
Level 67: Unsung hero
Posts: 14,998
Registered: ‎31-03-2010

Re: Service issue

@Kate12 What are you talking about? This is from the link @Cleoriff provided.
RG7 3AF
Our network is very busy in this area right now, sorry.

If you find your internet is slower every now and then, this could be the reason. Rest assured, we're working to make it better for you.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎20-02-2019

Re: Service issue

Yeah but i dont need data i need service to call but doesn't work.. Im upset
Highlighted
Posts: 86,558
Topics: 729
Registered: ‎14-01-2013

Re: Service issue

[ Edited ]

@Kate12 

O2 won't give a time frame for network issues. If it's busy now it should be improved tomorrow hopefully. The status is refreshed hourly so you need to keep checking.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 67: Unsung hero
Posts: 14,998
Registered: ‎31-03-2010

Re: Service issue

@Kate12 If the network is congested there's nothing that can be done. No network can guarantee 100% uptime.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎20-02-2019

Re: Service issue

Thanks all I have to waiting then. 🙄 Hopefully tomorrow will be OK