Seriously fed up now!

[Anonymous]

Hi all, 

This is pretty much my last attempt at getting a meaningful response out of O2.

Basically, I'm coming to the end of a 2 year contract (9 days left) and I want my phone unlocking (it's an S2).

About 3 weeks ago I filled in the online form and the next day I got an email saying:

As per our findings,the handset was not bought from O2 directly due to 
which we are unable to find the details in our database.
In order to further investigate, Could you please confirm the Original 
purchase order number and original mobile phone number so that we can 
check from where exactly the handset was bought."


So I replied to the email and got an automated response saying that the inbox is unmanned.
So I turned to live chat, told them my IMEI and they sent the request through. Again a few days later I got the same email. I then went back to chat, told them, and they put the request through again, and again, I got the email.

Back to chat I went, seriously annoyed  by now and on Sunday was told they would escalate it and send me an email within 48hrs. It is now Thursday and NO EMAIL.

I've now just gone to chat and told them the same things AGAIN, this time was told I will get an email within 7 days???

What a joke.

I've been with o2 for about 10 years now with phones and broadband (before the switch to sky) and one thing is certain, they will not be getting another penny from me. I've been going round in circles now for nearly 3 weeks, and I can envisage having to root and unlock the phone myself.

I don't know how these forums operate or whether any competant staff patrol it, but if they do could they possibly please sort this mess out?

Rant over.

Jordan

[anticpated]

The network lock shouldn't be on a pay monthly contract. Although I had a Galaxy S2 which was a refurb & must have been ex- PAYG as it had a network lock and O2 firmware imposed on it. The best place to go for a ROM is XDA Developers for a stripped down version of the Samsung software.

Although this policy hasn't seem to passed onto my current hands which uses to be using the generic firmware instead.

Dial *#7465625# to get the current lock status if you haven't already.

[jonsie]

We've had this discussion a few times over the years. At one time O2 didn't lock monthly phones as there was no need, you were tied into a contract thus O2 were getting the subsidy on the phone. Only P&G were network locked.

The thinking behind the trend of locking the phones was I suppose to counteract the mass of upgrades for sale on ebay etc but I still think a monthly phone should not be network locked.

[aldaweb]

Contract phones do come locked as well but will be unlocked for free, whereas PAYG you have to pay to unlock. Actually if you have a contract SIM and put it in a

PAYG phone and make a call it should be unlocked free as well. I did this with the Palm Pixi Plus that I got to check out WebOS on, but that was from an O2 shop.

[anticpated]

Oddly enough my lg g2 was not networked locked.