Unfulfilled order

[gjacqui]

I placed an order for a new phone over 3 weeks ago and it has not arrived.  Said a week when I placed order - now saying 4 weeks (not sure if from date of order or now).  Rang customer service 3 x.  Last person said go into store - obvious fob off according to store as they can't do anything other than escalate to management.  they did that over 2 days ago & I have had no contact.  Have also emailed customer service.  I can't seem to cancel the order because it is 'processing'.  Any suggestions for how I can get some attention from o2?  I have been happy customer for over 25 years but seriously thinking of leaving now.

Thanks

Jacqui

[Bambino]

@gjacqui There's nothing any of us as customers can do to help, but we do understand. O2 doesn't run a live stock reporting system, which puts many people into the same situation you're in. You just have to persevere. Below is link but I'm sure you've done that already:

How to find help & contact O2: A Guide - O2 Community

[gjacqui]

thanks Bambino - I have done all of that.  It might help if o2 would just have told me that re stock levels.  I just don't understand why I have not had an email response to my email or the escalation from the store.  Either way it's not good enough & I would have hoped for an apology.  But what on earth are they doing offering to sell me something they can't deliver?

[jonsie]

This is typical O2 business practice

Not illegal but definitely immoral