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Level 1: Joiner
Posts: 1
Registered: ‎11-08-2015
Accepted Solution

Scam texts

When I received my O2 Bill this month there was a charge for £3.75 plus Vat which I did not recognise. I queried this with O2 and they told me it was for"Voucher Services" from Kalastia Consulting. Obviously I had no knowledge of this Company or their "Services". I always delete any any texts or calls I get that I do not recognise so it definitely was not a charge I had authorised. O2 were able to block future texts from this source but only if I accepted the current charge. I had little option but to accept this. They gave me a telphone number to call to contact the offending Company but, not surprisingly, I was on hold for some time and, worried that I may be racking further charges to my phone I terminated the call. Although O2 stated that they do not authorise the charges from these people they must be complicit as the charge is collected through my Account and O2 are unlikely to be doing this without some recompense. 

Posts: 86,552
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Scam texts

@oldmike 

Community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 86,552
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Scam texts

Another useful resource here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 22: Usually online
Posts: 2,770
Registered: ‎03-08-2018

Re: Scam texts

Hi there @oldmike 

So sorry to hear that you have been involved with these despicable scammers.

Follow advices and get your money back.

Our community member Cleoriff also produced a very useful guide recently.

here 

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

 

After May 11th 2019 mobile operators had to ask you before charge?

check this on your bill.

Best of luck