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Samsung s20 screen unresponsive

VeryFrustrated
Level 1: Joiner
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Registered:
Can someone from o2 call me to discuss the issue I'm having with my recent upgrade.
I've got a refurb Samsung 20 5G and the screen touch response is bad.
When I'm on a website it stops scrolling and freezes, when I'm using the keyboard its missing letters I'm pressing or there's a delay in the text appearing after I've pressed the keys.
When I'm watching a programme its difficult to pause/play or exit.
Its really hit and miss with the finger print recognition.
To answer a call it takes many tries, I know this is a refurbished phone but it should still perform well.
I've done several restarts and the latest version is installed.
Please can you help, as per other customers there is no longer a phone number to call and I've been struggling for weeks now.
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gmarkj
Level 66: Unequalled
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Registered:
There are numbers to call in the link below to discuss changing your device.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12878 Posts
  • 95 Topics
  • 1172 Solutions
Registered:
There are numbers to call in the link below to discuss changing your device.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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