Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Off Peak times in EU

My tariff allows 200 off peak minutes.When I travel to Italy, under new EU roaming rules, what is Off Peak.Is it 7pm to 7am UK time or Local Italy time.

Bolt on

I added a once off bolt last month, but it's charging me every month now, how do I cancel this? I assumed once off meant exactly that.

Resolved! SIM card

Hi, I got a early upgrade yesterday in a o2 shop yesterday, I got the iPhone XR. However I asked that it’s okay to put my old SIM card into my new phone that was okay to do but when I put my old o2 SIM card into the new phone, it won’t read the o2 ne...

Resolved! Phone got wet

My other half got her phone wet in the rain and now won't work and it's only 1month old is there any thing I can do

Resolved! Change of tariff

i would like to change my tarrif, to 5gb for £10 (18 months) it is on the offer in your website, but I can't do it from myO2app, the only choice is £13.67 a month

Resolved! Handset fault

hi ive not long had the new iPhone 11 and there is a fault with the phone it won't let me do anything at all cant message or phone anything I took it too to o2 shop and they did whatever they did and I could do everything but that only lasted about 3...

Resolved! Dara use higher than usual

My data seems to b decreasing more rapidly than usual -

Resolved! Issues with huawei P20

Apps are vanishing, the screen is freezing, it won't let me download certain apps I had before. I use Gmail and its not notifying me of new e mails until I activate itI've been told this is an issue because of Google support.I pay good money for my m...

Change of Mind

Hi, Can I return my handset to a store for a change of mind and get my new on, or do I have to send it away? ThanksKev

Samsung S20 plus restart crash

I have had my Samsung S20 since April and in that short period of time I have had to perform a factory reset three times. Each time the issue is identical. Phone becomes slow. I restart the phone and it won't reopen. It sticks on the Samsung logo. Af...

O2

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