Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

O2 won't unlock my device

So I have been on a contract with O2 for over 6 months (I have 2 leased lines and two 24 month phone contracts). I have successively been trying to request my device be unlocked, as my wife is working abroad and needs to use the device whilst away. I...

Resolved! free gift

tried to redeem my voucher for a free gift and the screen said that the voucher had already been redeemed. It hasn't

Ragna by Level 1: Joiner
  • 2 replies
  • 0 kudos



Ayaa123 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! New phone

Question the o2 refresh system and how it works?

Joshua_99 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrading through carphone warehouse?

Hi, I purchased my Galaxy S9 through carphone warehouse, 1 year 3 months ago. When I try to upgrade through carphone warehouse it says I need to pay of £290 remaining balance. However, if I go through o2 refresh on the o2 app it says I can get an S10...

matrix15 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Contact list

I have 2 phones on my account, and the same contact list is showing on both, how can I change it

Mhairi by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No data

Hello my mum's data has ran out however her phone says she has only used 550mbs and she has 2gb,

Tiffie2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! A50

In the middle of call I can hear other person but they cant hear me. Not just one number

Faughan by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Parental controls

Hi I was just wondering as I don’t have a credit card and live know where near a o2 shop Is there any way I can take parental control offMany thanks Thomas Lansdown

Resolved! Direct Debit

Need to set a direct debit up

Gemma by Level 1: Joiner
  • 2 replies
  • 0 kudos