Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mobile data problem

For some reason my phones mobile data has just stopped working and so I can only access the Internet whilst connected to WiFi. I have tried calling customer services but the automated bit never puts me through to speak to anyone about it.

Refused second line

I recently applied for a second line A sim only for it to be declined I then was accepted for an upgrade on my normal sim only on a iPhone 11 I want to apply for a second line again but think I might be declined anyone know why or is this o2’s policy...

Apple Watch

Hi, I want to get an Apple Watch series 5. I already have an iPhone on contract and would like to add a watch to it. How would I go about that? Would I need to get an Apple Watch out on contract or would I need to just buy one out right?

Tablet and phone same number

I’ve just purchased a tablet but it has the same number as my phone will my phone still work.

Pay Monthly Sim questions on mms and extra data

Hi allDoes anyone know if mms are included in the plan and if I run out of data, looking at 5GB or 10 GB for 18 months, I can buy an add on and what that cost would be?ThanksMalc

end if contract

My contract is due to end in about a wk or 2 ,how do I cancel it completely to change to pay as you go to stop the contract just rolling on?

Contract

Good evening after searching my credit report I have come across 3 X 02 accounts in default 1 got opened in 2017 and 2 got opened in 2018.ive gone forward to the fraud department because I went bankrupt on 24th of october 2016 how is this possible I ...

Activating Disney+

Hi, I have 2 mobiles connected to my MyO2 account. One of these numbers activated Disney+ 5mths ago. and has 1 free month left to run. I have now upgraded the 2nd number and wish to activate the disney+ extra for 6mths free. However when I click on t...

My Bill Is Wrong

Any idea how to speak to someone about a bill that is being charged at the wrong amount?Had a letter saying my bill was being reduced, but the latest email doesn't show any reduction.Apparently you can only speak to O2 if your phone has been stolen, ...

phone is still off after paying bill

Hi paid my bill and after 24hrs i still can not make a call....!!!!!!!

O2

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