Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund payment not received

How do you go about getting to talk to someone in O2 - they promised me a refund for charges and have not refunded me !!!

Change number

Please can someone explain how to change my number? Im on a monthly contract and I am aware you get one free number change

Resolved! 02 insurance claims

My daughter has smashed her 02 A10 phone screen by accident an i wanted to make a claim for it to be repaired

Resolved! Leaving o2

I’ve got 2 months left of my refresh contract. Thankfully I am leaving and going to another network as o2 seem to turn their heads that there is a problem with the signal here. I am trying to leave now and pay off the rest of my device plan. I’m not ...

Incorrect Default - About to lose mortgage

I am currently in the process of buying a house and have just applied for the new mortgage only to discover that O2 have incorrectly applied a default to my file.In November 2019, I returned a mobile phone to you well within the 14 day return period ...

Resolved! Wifi calling SMS

TuGO worked perfectly for me allowing both wifi calling and SMS. Running a business in a Not Spot in Norfolk now O2 wifi calling only allows calls and even then intermittently, sometimes having to switch into and out of plane mode. Can I have TuGO ba...

Resolved! Calling 00 44 800 numbers from Europe

Is it free within my unlimited monthly minutes plan to call a UK 0800 number

Resolved! Disney+

I already have a Disney+ account, can I link it to my contract to take advantage of the £2 a month discount? What is the difference between receiving Disney+ through my O2 contract and just taking out Disney+ directly: can I still use it on various d...

Resolved! Returning phone

Hi i just upgraded to a device from sim only and not sure if the handset is for me and was thinking about exchanging the phone. If i was to return the device how does it work? Would a courier swap the device for me? Or would i have to wait for o2 to ...

Resolved! Order being reviewed?

I'm already an O2 pay monthly customer with two contracts on the same account. The second one I moved over from EE when it was put of contract and my order went through as an additional contract straight away.I have just tried to order a third pay mo...

O2

Forum Posts