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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 405682 Views
  • 2 replies
  • 2 kudos

Resolved! upgrade going to wrong address

ive just ordered an upgrade, i changed my address but it was just billing address and now the phone is heading to my old address, I cant find a way to cancel it or change address please help

vic123 by • Level 1: Joiner
  • 651 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling Disney+

Anyone know how to cancel Disney+ - they don't make it easy!!

Jack8 by • Level 1: Joiner
  • 925 Views
  • 3 replies
  • 0 kudos

Resolved! Bills

Hi, I was just wondering whether I could view the outgoing and incoming calls from my O2 bills somehow? I would like to view the months of August, September, and October of 2020? I've already looked at my previous bills but it only shows me outgoing ...

Mostafa by • Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

add a number to my account

i want to add my sons phone number to my account so that it comes up under one bill

Dawniemae by • Level 1: Joiner
  • 572 Views
  • 1 replies
  • 0 kudos

voicemail

I am unable to retrieve voicemail messages.Dialing 901 does not help.When I do, I am told I have no messages even though I have tried leaving them.Help please.

Resolved! Phone Number

Am I able to keep my phone number if I move from one account to a new phone account? Different account holders.

Rachel12 by • Level 1: Joiner
  • 641 Views
  • 2 replies
  • 0 kudos

Resolved! New iPhone 12 pro set up

I have set up my new iPhone 12 pro with the new sim and I only have access to WiFi. No 3G etc and I can’t receive or make calls. Do I need to do something to activate the new sim please?

Becca13 by • Level 1: Joiner
  • 1468 Views
  • 3 replies
  • 0 kudos

Resolved! Keeping my new number and puc codes

Hi I gave O2 my puc code last week as I want to keep my number as I have moved over to them. I gave it them as part of the process of buying my new sim, before I even had my new phone, which I got on Friday. I presumed them asking for it in advance a...

NickyNoo by • Level 1: Joiner
  • 1369 Views
  • 3 replies
  • 0 kudos

Changing Device Plan to Direct Debit

Hi There, I cannot seem to setup a Direct Debit on my device plan and constantly receive messages saying bill now over due. I cannot find it anywhere on my O2 and everytime I call the customer sevices number after a mintute it says ' Good bye 'I want...

Abi1987 by • Level 1: Joiner
  • 722 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap not working

I’ve just received new phone and sim. Old sim has stopped working and new sim has no service. Can’t contact 02 to ask

Jones by • Level 1: Joiner
  • 720 Views
  • 2 replies
  • 0 kudos
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