Solved: 5G - Noob Question

SibTig · ‎30-09-2020

Quick question - pretty noob question i guess.

If i buy a 5G enabled phone is it necessary to have to make changes to my contract in order to be 'enabled' for 5G or do I need a new sim in order to actually get 5G?

Or is it a case of just buying 5G enabled phone (and being in a 5g supported area) and it just works?

MI5 · ‎30-09-2020

@SibTig

You will need to swap to a 5g sim too, but it is free

Call in to any O2 store and they will help you with a new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-09-2020

@SibTig

You will need to swap to a 5g sim too, but it is free

Call in to any O2 store and they will help you with a new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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