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Posts: 84,581
Topics: 716
Registered: ‎14-01-2013

Re: Same day delivery, contract upgrade

Hi @K8ighty3

Unless you get an email to state the phone has been dispatched, I doubt you will be getting it today. (although it has happened on rare occasions without the email)

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Once you get the email it can then be tracked via My O2 http://www.o2.co.uk/myo2

Please keep us updated Smiley Wink

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Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: Same day delivery, contract upgrade

Personally I do not believe what you have been told. If you have not received a dispatch email the phone isn't on its way.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Same day delivery, contract upgrade

Hi @K8ighty3, and welcome to the forum smiling Did you receive your new phone in the end or are you still stuck? 

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Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013

Re: Same day delivery, contract upgrade

Ive got to say i disagree. I ordered a Huawei P20 Pro last week Thursday and paid for evening delivery for the following day. I didnt recieve a single update via email or text yet the phone turned up as promied at 10pm Friday night.

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Posts: 98,554
Topics: 545
Solutions: 12,412
Registered: ‎04-04-2012

Re: Same day delivery, contract upgrade


@Faithfull wrote:

Ive got to say i disagree. I ordered a Huawei P20 Pro last week Thursday and paid for evening delivery for the following day. I didnt recieve a single update via email or text yet the phone turned up as promied at 10pm Friday night.


Usually you get an email, not a text and it may have gone into your spam folder by mistake.

However, it's always possible for things to not go as planned for various reasons......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: Same day delivery, contract upgrade

O2 sometimes work in mysterious ways but I have to say that whilst I'm glad you got the phone as planned, it isn't the 'normal' way O2 deliver to customers. Happily your experience was different grin

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Posts: 84,581
Topics: 716
Registered: ‎14-01-2013

Re: Same day delivery, contract upgrade

Rarely have we heard of people receiving a device without the tracking email....though it has happened on rare occasions...this must have been one of them Smiley Wink

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Level 2: Apprentice
Posts: 7
Registered: ‎25-05-2018

Re: Same day delivery, contract upgrade

Hi guys,sorry for the lack of any updates! I finally received my phone on tuesday at around 6:30pm. I had murder with CS over the phone on saturday, i phoned them a total of 3 times.

 

The first person informed me the phone had been dispatched and that he didn't have any tracking information available but would monitor the account and text me with updates by 1pm that day, i didn't hear a word from him at all.

 

The second person i spoke to was seriously rude, i was obviously annoyed and sick of being lied to, any time she thought i was interrupting her she would spontaneously put me on hold without any warning, and she also kept insisting the reason i hadn't got the phone yet was because it was out of stock. When i asked for her manager she said there wasn't one available and that she would put in a request which would take 24-48 hours, she also said she would send a message to the guy i'd spoken to previously to find out why he had told me my phone had been dispatched when it clearly hadn't, and get him to call me back. None of this happened.

 

The third person i spoke to was lovely, she confirmed there were no stock issues with the phone, and she even rang through to uk mail to find out when it would be collected from the warehouse, which would have been the day i actually got the phone delivered to me. She also confirmed that the rude person i'd spoken to hadn't put the request for the manager through, or messaged the other advisor to find out why i'd been told the phone was dispatched on saturday, it also transpired that the rude person hadn't even bothered to enter any details onto my account at all. This final person i spoke to was the only one to actually tell me the truth out of the 10 or so calls i made to o2 CS, so i'm really not impressed with how things were handled up to that point.

 

Like i said, the phone turned up on Tuesday, and i'm seriously happy with it, it's a great phone! It's just a shame that o2 CS turned what should have been a simple process into a massive ordeal for me.

 

I'll mark this as solved, thank you for your input though! Smiley Happy

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Posts: 98,554
Topics: 545
Solutions: 12,412
Registered: ‎04-04-2012

Re: Same day delivery, contract upgrade

Good to hear you are sorted Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: Same day delivery, contract upgrade

It's such a sad state of affairs when you have to make multiple calls to finally get through to someone who actually gives a damn. These calls are recorded and a team manager may/may not listen to it in order to monitor the performance of team members. Let's hope they do so with regards to your issues speaking to them.

Enjoy the hone though now you finally have it rainbow