This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

SIM swap not working

Go to solution
Zahoor
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-01-2025 21:21

on ‎11-01-2025 21:21

I changed my plan and asked to use my current SIM. It seems the order has been put down for an eSIM which my device does not support. It is now 36 hours and I am unable to use my phone as there is no service. I need this to be urgently resolved as I use my phone for work. Please help!

Message 1 of 5
630 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152717 Posts
  • 652 Topics
  • 29147 Solutions
Registered:

on ‎11-01-2025 21:23

on ‎11-01-2025 21:23

@Zahoor 

Fastest way is to go in store with photo ID and get a plastic sim there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
628 Views
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 152717 Posts
  • 652 Topics
  • 29147 Solutions
Registered:

on ‎11-01-2025 21:23

on ‎11-01-2025 21:23

@Zahoor 

Fastest way is to go in store with photo ID and get a plastic sim there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
629 Views

Go to solution
Zahoor
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-01-2025 21:27

on ‎11-01-2025 21:27

THANK YOU M15...will do tomorrow.any idea how long it takes?

Message 3 of 5
614 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 152717 Posts
  • 652 Topics
  • 29147 Solutions
Registered:

on ‎11-01-2025 21:33

on ‎11-01-2025 21:33

It should all be done in 10 minutes @Zahoor 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
605 Views
0 Kudos

Go to solution
Enlli
Level 70: Enigma
In response to Zahoor
  • 9576 Posts
  • 82 Topics
  • 1874 Solutions
Registered:

on ‎11-01-2025 22:07

on ‎11-01-2025 22:07

I was 15 minures bur that diid include a chat about the state of O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 5
597 Views
0 Kudos
Top Kudoed Authors
View All
Top