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SIM swap not working

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Zahoor
Level 1: Joiner
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on ‎11-01-2025 21:21

on ‎11-01-2025 21:21

I changed my plan and asked to use my current SIM. It seems the order has been put down for an eSIM which my device does not support. It is now 36 hours and I am unable to use my phone as there is no service. I need this to be urgently resolved as I use my phone for work. Please help!

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MI5
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on ‎11-01-2025 21:23

on ‎11-01-2025 21:23

@Zahoor 

Fastest way is to go in store with photo ID and get a plastic sim there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎11-01-2025 21:23

on ‎11-01-2025 21:23

@Zahoor 

Fastest way is to go in store with photo ID and get a plastic sim there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Zahoor
Level 1: Joiner
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on ‎11-01-2025 21:27

on ‎11-01-2025 21:27

THANK YOU M15...will do tomorrow.any idea how long it takes?

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MI5
Level 94: Supreme
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on ‎11-01-2025 21:33

on ‎11-01-2025 21:33

It should all be done in 10 minutes @Zahoor 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎11-01-2025 22:07

on ‎11-01-2025 22:07

I was 15 minures bur that diid include a chat about the state of O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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