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SIM not provisioned

Mahee
Level 1: Joiner
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I am customer of o2 last 2 years 3 days before I upgraded to sim only contract. Today suddenly lost my signal. And got the error as SIM not provisioned in (setting> about > network ). I am chatting with o2 customer care service. They don’t give any solutions. what a rubbish customer service o2 giving their customers. Could you please anyone tell how could I get rid of this problem please ?
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MI5
Level 94: Supreme
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@Mahee 

I ask @O2Lisa to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 117760 Posts
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  • 16568 Solutions
Registered:

@Mahee 

I ask @O2Lisa to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Cleoriff
Level 94: Supreme
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Deleted by me

 

*The Game Is On*

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O2Lisa
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Morning all, thanks for the tag @MI5 

I'll message you privately @Mahee and look in to this for you 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
Level 94: Supreme
  • 117760 Posts
  • 604 Topics
  • 16568 Solutions
Registered:

@O2Lisa thanks 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)