i have2 mobile phones but can only view details of 1 on the O2 site

[Gary26]

I have 2 mobile phones with O2, but can only view 1 of them on O2 site. How can I get the second phone on the same page to view the bills etc.?

[jonsie]

In the My O2 landing page you need to click on 'bring in other products'

[Gary26]

Thanks! I have successfully imported my second mobile phone to my account, but when I go to download and print my latest bill of this second phone an error message appears: 

DASH_ERR04: The account number in the target address is invalid.

?

[Cleoriff]

@Gary26 

This Dash Error issue went on for a long time on the community and we thought it was sorted. Looks as if it is rearing it's head again.

Thread DASH ERROR here.

I will mention our managers to see if they can help.

@Martin-O2 @LukasB @TheresaV 

[LukasB]

thanks for the tag @Cleoriff - we are still working in this glitch but I changed it here

[Cleoriff]

Thanks @LukasB 

[gmarkj]

Yeah I still get that one occasionally.
I find doing the normal clear cache/cookies and using @MI5's link which I will add if I can find it...

[Cleoriff]

@gmarkj 

I posted the main thread link above. Not sure if it's in there?

[gmarkj]

There is a link in that thread, but think it was a different one (thread and link).
Can't find it now...