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Level 1: Joiner
Posts: 3
Registered: ‎08-04-2021

i have2 mobile phones but can only view details of 1 on the O2 site

[ Edited ]

I have 2 mobile phones with O2, but can only view 1 of them on O2 site. How can I get the second phone on the same page to view the bills etc.?

Posts: 84,706
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Registered: ‎04-01-2009

i have2 mobile phones but can only view details of 1 on the O2 site

[ Edited ]
Level 1: Joiner
Posts: 3
Registered: ‎08-04-2021

i have2 mobile phones but can only view details of 1 on the O2 site

[ Edited ]

Thanks! I have successfully imported my second mobile phone to my account, but when I go to download and print my latest bill of this second phone an error message appears: 

DASH_ERR04: The account number in the target address is invalid.

?

Posts: 101,888
Topics: 770
Registered: ‎14-01-2013

i have2 mobile phones but can only view details of 1 on the O2 site

[ Edited ]

@Gary26 

This Dash Error issue went on for a long time on the community and we thought it was sorted. Looks as if it is rearing it's head again.

Thread DASH ERROR here.

I will mention our managers to see if they can help.

@Martin-O2 @LukasB @TheresaV 

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Posts: 1,709
Registered: ‎07-05-2020

i have2 mobile phones but can only view details of 1 on the O2 site

[ Edited ]

thanks for the tag @Cleoriff - we are still working in this glitch but I changed it here

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Posts: 101,888
Topics: 770
Registered: ‎14-01-2013

Re: i have2 mobile phones but can only view details of 1 on the O2 site

Thanks @LukasB thumbsup

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Level 50: Versatile
Posts: 7,175
Registered: ‎26-03-2014

Re: i have2 mobile phones but can only view details of 1 on the O2 site

Yeah I still get that one occasionally.
I find doing the normal clear cache/cookies and using @MI5's link which I will add if I can find it...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 101,888
Topics: 770
Registered: ‎14-01-2013

Re: i have2 mobile phones but can only view details of 1 on the O2 site

@gmarkj 

I posted the main thread link above. Not sure if it's in there?

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Level 50: Versatile
Posts: 7,175
Registered: ‎26-03-2014

Re: i have2 mobile phones but can only view details of 1 on the O2 site

There is a link in that thread, but think it was a different one (thread and link).
Can't find it now...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here