Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

How to upload a photo

Hello I’m currently trying to unblock my o2 4g so I can use it without any hold ups but can’t seem to upload my photo of my id to the screen

Mark87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Extend ring time

My iPhone only rings a couple of times before it goes to voice mail. How do I extend to say 20 secs

John017 by Level 1: Joiner
  • 4 replies
  • 0 kudos

My o2 contract

I have missed my monthly contract bill as I am out of work due to the shop closing from covid-19 I won’t be expecting any money until end of April so I can’t afford my bills I can’t speak to o2 over the phone and I’m concerned they will cut me off is...

Shelleyb by Level 1: Joiner
  • 3 replies
  • 0 kudos

Out of Stock

Hi, I have created an order as an upgrade to my current service.I've received an email saying that it is out of stock, but why do the pages still offer a 2-3 day delivery.... Thanks

TPTeeps by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data Swapping Between Contracts

Hello,I'm trying to establish if I can transfer data from one plan to another? I have two contracts both with 100Gb data (both for mobile WiFi boxes), my son is rapidly using his with his xbox, mine is hardly being used as all my current weekend even...

DCS by Level 1: Joiner
  • 3 replies
  • 0 kudos

How to change my phone number

I’m getting an upgrade tomorrow but I want to change my mobile phone number how can I do this? Thank you

Breony by Level 1: Joiner
  • 2 replies
  • 0 kudos

Sim Card

I havent received my second sim card and still being charged, what department do I contact to cancel the second sim and get refund?

ShaneDB82 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrading online after store closure

Hi, in Feb I put a holding fee on 2 S20 ultras as we wanted the ear buds. As the stores have closed, if I upgrade online will we still get the buds and the holding fee back?


Is device plan included on bill or is it a extra payment

Louise2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancel free trial

I had 3 months free trial with 'Calm' app and i'm at the end and need to cancel it. As o2 are not taking calls unless urgent, how can I do this? It can only be cancelled via o2 via phonecall.

Roxy650 by Level 1: Joiner
  • 8 replies
  • 0 kudos