on 13-04-2021 17:26
Hello, I have a PAYG account and wish to change to a pay monthy. Last Tuesday I actually managed to speak to someone and it was arranged that I would be sent a new SIM for 1GB data, 500 minutes and unlimited texts for £6 pm. I was told it would arrive in 1-3 working days. This is now 4th working day or 6 ordinary days and I am getting anxious in case it hasn't been sent. I tried ringing from my mobile but the automated voice wanted the answer to my security question that was set up when I joined O2. I have been with O2 for many years and I don't ever remember setting up a security question, so as to the answer???
Solved! Go to Solution.
on 18-04-2021 19:56
on 18-04-2021 19:56
Thanks so much. I did faff around and eventually found a way to do it. I shall remember your method if the need ever arises again. Was going to post but then my daughter rang.
I hope Incan help someone one day.
on 19-04-2021 08:11
on 19-04-2021 08:11
Thanks for the tag @MI5
I can see you've messaged me privately @cannycustomer, I'm just going through my notifications and I'll be with you shortly