eSim

[roberthaley2]

I recently upgraded my contract and device and selected to move to an eSim. The phone has arrived but it needs a QR code to activate the eSim. There's no way to generate a QR code.

My original physical sim card has since been deactivated, so now I have 2 phones but no connection.

Please help generate an eSim

[jonsie · Accepted solution]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

eSIM - How to activate  

[Enlli]

Have you checked the Web Version of MyO2 to see if you can install it from there.

QR codes are rarely used by O2.