Run out of allowance

[Anonymous]

Hi,

I'm having a bit of a problem, something a bit strange! I usually top up to get my Simplicity Pay&Go allowance on the 20th of every month but it seems to have already run out before my next top up which will be Nov 20th. But I thought I was able to still text at least until I have to top up again next month, as I get unlimited texts but 300 mins for calls and my call time is all out but it still won't let me text. So have I basically just used up all my allowance before my next top up date and I'll have to top up earlier than Nov 20th? and then top up again on that date? I'm confused! I hope that all makes sense!

[jonsie]

Your unlimited text allowance is actually 2990 on P&G. It could be that you may reached your allowance for the month. It doesn't matter how many times you top up, you will only get your allowance on the 20th.

Topping up won't give you another allowance until the 20th and your texts would come out of any top up until your allowance begins again.

[Anonymous]

Okay, well I just topped up with £25.00 and £21.50 has been debited from that amount and now I can text, call etc. so it seems I won't have to wait until the 20th Nov, as I topped up today on the 1st, it seems that now my new top up date is the 1st of every month and it says that I will have my Simplicity allowance until the 1st Dec but I guess if I use it all up before then, I'll have to re-top up before the 1st Dec. But I would have thought it will last until the 1st Dec, no matter how many texts I send etc.

[Anonymous]

Hmm or maybe it might have something to do with when I was away last week and I was on 02 Travel and I was texting quite a lot while I was away. I made hardly any calls though.

[jonsie]

Let us know how you get on. Glad you have it sorted.

[Anonymous]

It is now a fair usage policy to only allow 2990 text a month rather than unlimited which is misleading

[Anonymous]

So,the tariff i have for an Iphone 5 is unlimited calls/text & 1GB of Data for £46.00 a month, now O2's new contract plans exactly the same for exactly the same price however instead of 1GB it includes 2GB! How is that fair for those who are now stuck with 1GB????? no wonder people leave o2 for EE(T-mobile & Orange)

[adamtemp64]

Tariffs change all the time for new contracts as the market moves.

But yours is a different question to the op you could start a new topic in the discussions section.

[Anonymous]

Does anyone know if the limit is the same on pay monthly also are unlimited minutes really unlimited or is there a limit on pay monthly

[Anonymous]

i thought i read somewhere that unlimited on pay monthly is actually 13000