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Roaming

Angry123
Level 1: Joiner
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I am on a pay monthly tariff covering 72 countries including St Martin (Dutch) where I am located with the tariff offering giving me 25MB data in Europe (incl. st martin). However I have recieved  a text from O2 saying I will be charged £7.20 per MB to use this data - will I still be charged? 

 

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Enlli
Level 67: Unsung hero
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@O2Sarah- Unfortunately the other part of the island, St Maarten, is not included, indeed appears not to be listed anywhere. It is possible to inadvertently roam between the two, and be charged even with the travel bolt on

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 11 of 15
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Enlli
Level 67: Unsung hero
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Need removing from the EU Roaming page pronto. The OP has a justifiable complaint

Screenshot_20230519_160241_Chrome.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 12 of 15
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pgn
Level 76: Forum Legend
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And removed from here also, @Breanna - https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

Screenshot_20230521-125331.png

 

And: https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

Screenshot_20230521-130418.png

 

And one of the telcos mentioned above - Flow/Chippie - operates on both Saint Martin (French side) and Sint Maarten (Dutch side) - what a kerfuffle!

Message 13 of 15
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madasaf1sh
Level 77: Grand Master
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These are 2 different countries, as I said originally one is in the EU (the french side) and one isnt the Dutch Side, so EU rules apply to the French Side but not to the Dutch Side

So the page on the EU Roaming page is correct for Saint Martin


Sint Maarten is a different country and EU Rules dont apply.. 

If you are not confused send a postcard to PO BOX Weird Borders , Somewhere in France or Holland....

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 14 of 15
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pgn
Level 76: Forum Legend
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Yes, the address for that postcard could also be somewhere in Turkey or Greece 😆

pgn_0-1684690608584.png

And Cyprus:

pgn_2-1684690881295.png

 

Message 15 of 15
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