Solved: Roaming

Angry123 · ‎18-05-2023

I am on a pay monthly tariff covering 72 countries including St Martin (Dutch) where I am located with the tariff offering giving me 25MB data in Europe (incl. st martin). However I have recieved a text from O2 saying I will be charged £7.20 per MB to use this data - will I still be charged?

madasaf1sh · ‎18-05-2023

@Enlli @Angry123

Sint Maarten is the Dutch Side of the Island is not part of the EU

Saint Martin is the French half and is part of the EU

So it is all dependent on which part of the Island you are in, so yep another Cyprus...

So if you in the South you will be charged at £7.20 per MB and if in the North it should be included, they do have different mobile networks as well

Sint Maarten has two mobile operators (Flow/Chippie (formerly UTS) & TelCell), while Saint Martin has four mobile operators (Dauphin Telecom, Digicel, Flow/Chippie & Orange)

Good Luck, as you will need it ...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎18-05-2023

@Angry123

St Martin is Caribbean, not in EU.

https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Angry123 · ‎18-05-2023

St Martin is included in the O2 europe zone

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

MI5 · ‎18-05-2023

@Angry123

The page I linked to says not.

The page you linked to says yes, so looks like we need @O2Emma to confirm which one is correct please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎18-05-2023

Hi @MI5 I will pick this up thanks.

Hi @Angry123 I will send you a private message to look into this for you.

Enlli · ‎18-05-2023

Interesting. I see St Martin included in the list but not Sint Maarten. Is this another Cyprus when it comes to roaming?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎18-05-2023

@Enlli @Angry123

Sint Maarten is the Dutch Side of the Island is not part of the EU

Saint Martin is the French half and is part of the EU

So it is all dependent on which part of the Island you are in, so yep another Cyprus...

So if you in the South you will be charged at £7.20 per MB and if in the North it should be included, they do have different mobile networks as well

Sint Maarten has two mobile operators (Flow/Chippie (formerly UTS) & TelCell), while Saint Martin has four mobile operators (Dauphin Telecom, Digicel, Flow/Chippie & Orange)

Good Luck, as you will need it ...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎18-05-2023

More relevant is that O2 gives two different pieces of info for the same country, St Martin, and does not distinguish between the two here https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎19-05-2023

@O2Sarah- can you shed any light on this? It's not an account specific issue.

O2Sarah- · ‎19-05-2023

Hi the correct standard rates for St Martin are the below however this is covered under o2 travel

Standard rates

Making calls	£2/min
Receiving calls	£2/min
Sending texts	50p/text
Using data	£7.20/MB

https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

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