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Roaming not working

nick5
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I arrived in Brazil last night and my iphoneXSmax is not picking up any roaming network. Roaming is switched on and network selection is on automatic. Somebody please help!
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jonsie
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switch to manual selection and try each network.
it may be worth cleaning the sim card too and wipe with a soft cloth or tissue.

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MI5
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@nick5  It’s also possible that you don’t have roaming enabled on your account. 

Try live chat and get them to check for you. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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nick5
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Thanks guys, will try both!
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jonsie
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EmilieT
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Hey @nick5 , and welcome to the forum Wave As it's been a few days now since your last post, I was wondering if either of the suggestions helped you get this sorted in the end?

 

Enjoy your time in Brazil as well! sun

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