Roaming not working

nick5 · ‎02-03-2019

I arrived in Brazil last night and my iphoneXSmax is not picking up any roaming network. Roaming is switched on and network selection is on automatic. Somebody please help!

jonsie · ‎02-03-2019

switch to manual selection and try each network.
it may be worth cleaning the sim card too and wipe with a soft cloth or tissue.

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MI5 · ‎02-03-2019

@nick5 It’s also possible that you don’t have roaming enabled on your account.

Try live chat and get them to check for you.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

nick5 · ‎02-03-2019

Thanks guys, will try both!

jonsie · ‎02-03-2019

Good luck, let us know how it goes.

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EmilieT · ‎06-03-2019

Hey @nick5 , and welcome to the forum As it's been a few days now since your last post, I was wondering if either of the suggestions helped you get this sorted in the end?

Enjoy your time in Brazil as well!

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