on 26-02-2019 19:08
on 26-02-2019 19:12
@EmilieT may be able to help tomorrow.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 26-02-2019 20:22
@Annoyed2much We are all customers here. If the community admin cannot help you, you can lodge a formal complaint: https://www.o2.co.uk/how-to-complain We also have been given to understand that the Resolver link within the link I've given you is very useful: https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...
on 27-02-2019 09:12
Good morning @Annoyed2much , and sorry to hear you've had some difficulties getting this resolved. I' gladly get someone on my end to look into it, I'll just need a few details first so I'll send you a Private Message shortly!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register?
on 27-02-2019 09:36
For info, when you look for any messages, scroll to the top of the page (right hand side) until you see this
Click on the part I've highlighted and that will take you to private messages.
on 27-02-2019 09:54
Called customer serviesn this morning, guess what, said they would report it and would take 3 - 5 days.
Mananged to speak to supervoiser (I think) who promised me he would personaly look into it. Been told that before so do not hold out much hope but there seems to be no alternative at o2.
on 28-02-2019 22:40
At last I have my number back. Eventually, through emailing the CEO, a response from someone willing to listen. Once Margaret took over the case it was resolved within 24 hours. She was polite, effecient and effective.
o2, please replace customer services with a team of Margarets.
on 06-03-2019 08:42