Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎05-03-2019

Early termination charge error

I was charged £900 in error two weeks ago and despite four phone calls when each time O2 have accepted their mistake I still await my money back .... any suggestions how I can escalate?
Posts: 87,743
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Early termination charge error

@ColinF complaints process here https://www.o2.co.uk/how-to-complain but I'll tag @EmilieT first to see what she can do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,108
Registered: ‎18-04-2018

Re: Early termination charge error

Good morning @ColinF , and welcome to the forum Wave 

 

I'm sorry to hear you've had some difficulties getting this sorted, and I'd gladly get someone on my end to look into what's going on for you. I'll send you a Private Message shortly to get a few more details first - to view it and reply, simply click on your Messages as shown below:

 

Screenshot 2019-03-06 at 08.30.23.png

 

Thanks @MI5  for the mention!

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature