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Level 1: Joiner
Posts: 1
Registered: ‎05-03-2019

Early termination charge error

I was charged £900 in error two weeks ago and despite four phone calls when each time O2 have accepted their mistake I still await my money back .... any suggestions how I can escalate?
Posts: 87,744
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Early termination charge error

@ColinF complaints process here https://www.o2.co.uk/how-to-complain but I'll tag @EmilieT first to see what she can do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,108
Registered: ‎18-04-2018

Re: Early termination charge error

Good morning @ColinF , and welcome to the forum Wave 


I'm sorry to hear you've had some difficulties getting this sorted, and I'd gladly get someone on my end to look into what's going on for you. I'll send you a Private Message shortly to get a few more details first - to view it and reply, simply click on your Messages as shown below:


Screenshot 2019-03-06 at 08.30.23.png


Thanks @MI5  for the mention!

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