on 05-03-2019 22:55
on 05-03-2019 22:57
@ColinF complaints process here https://www.o2.co.uk/how-to-complain but I'll tag @EmilieT first to see what she can do.
on 06-03-2019 08:31
Good morning @ColinF , and welcome to the forum
I'm sorry to hear you've had some difficulties getting this sorted, and I'd gladly get someone on my end to look into what's going on for you. I'll send you a Private Message shortly to get a few more details first - to view it and reply, simply click on your Messages as shown below:
Thanks @MI5 for the mention!
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