cancel
Showing results for 
Search instead for 
Did you mean: 

Early termination charge error

ColinF
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I was charged £900 in error two weeks ago and despite four phone calls when each time O2 have accepted their mistake I still await my money back .... any suggestions how I can escalate?
Message 1 of 3
639 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@ColinF complaints process here https://www.o2.co.uk/how-to-complain but I'll tag @EmilieT first to see what she can do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
635 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @ColinF , and welcome to the forum Wave 

 

I'm sorry to hear you've had some difficulties getting this sorted, and I'd gladly get someone on my end to look into what's going on for you. I'll send you a Private Message shortly to get a few more details first - to view it and reply, simply click on your Messages as shown below:

 

Screenshot 2019-03-06 at 08.30.23.png

 

Thanks @MI5  for the mention!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
591 Views