This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Roaming not working

matKart
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-05-2019 11:24 - last edited on ‎04-05-2019 19:57 by Moderator

on ‎04-05-2019 11:24 - last edited on ‎04-05-2019 19:57 by Moderator

Im currently in iceland and my mobile data doesnt work...i followed by steps what i ve been told and still nothing...

Message 1 of 11
5,522 Views
0 Kudos
10 REPLIES 10

Cleoriff
Level 94: Supreme
  • 134643 Posts
  • 846 Topics
  • 7624 Solutions
Registered:

on ‎04-05-2019 11:30

on ‎04-05-2019 11:30

@matKart 

What phone have you got? Also does everything else work, ie calls and texts?

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
5,297 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 154823 Posts
  • 659 Topics
  • 29444 Solutions
Registered:

on ‎04-05-2019 11:34

on ‎04-05-2019 11:34

@matKart tell us exactly what you have tried please. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 11
5,291 Views
0 Kudos

matKart
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-05-2019 11:34

on ‎04-05-2019 11:34

Samsung galaxy note 8 everythings works apart from data
Message 4 of 11
5,291 Views
0 Kudos

matKart
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-05-2019 11:34

on ‎04-05-2019 11:34

Well i tried to switch for 3 g all manual settings
Message 5 of 11
5,290 Views
0 Kudos

matKart
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-05-2019 11:41

on ‎04-05-2019 11:41

All manual settings i went through
Message 6 of 11
5,286 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to matKart
  • 134643 Posts
  • 846 Topics
  • 7624 Solutions
Registered:

on ‎04-05-2019 11:42

on ‎04-05-2019 11:42

Have you tried another manual network search?

Veritas Numquam Perit

Girl in a jacket
Message 7 of 11
5,284 Views
0 Kudos

matKart
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-05-2019 11:48

on ‎04-05-2019 11:48

I tried
Message 8 of 11
5,282 Views
0 Kudos

MI5
Level 94: Supreme
In response to matKart
  • 154823 Posts
  • 659 Topics
  • 29444 Solutions
Registered:

on ‎04-05-2019 12:21

on ‎04-05-2019 12:21

Call customer service and ask them to remove any roaming bars.
I assume you have got roaming turned on in your data settings?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 11
5,269 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 98691 Posts
  • 617 Topics
  • 7253 Solutions
Registered:

on ‎04-05-2019 14:57

on ‎04-05-2019 14:57

Have you recently upgraded or changed tariff ?

Did you by any chance have an iPhone before?

Check your apn, it should be  mobile.o2.co.uk

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




Message 10 of 11
5,248 Views
0 Kudos
Top Kudoed Authors
View All
Top