Roaming not working

matKart · ‎04-05-2019

Im currently in iceland and my mobile data doesnt work...i followed by steps what i ve been told and still nothing...

Cleoriff · ‎04-05-2019

@matKart

What phone have you got? Also does everything else work, ie calls and texts?

Veritas Numquam Perit

MI5 · ‎04-05-2019

@matKart tell us exactly what you have tried please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

matKart · ‎04-05-2019

Samsung galaxy note 8 everythings works apart from data

matKart · ‎04-05-2019

Well i tried to switch for 3 g all manual settings

matKart · ‎04-05-2019

All manual settings i went through

Cleoriff · ‎04-05-2019

Have you tried another manual network search?

Veritas Numquam Perit

matKart · ‎04-05-2019

I tried

MI5 · ‎04-05-2019

Call customer service and ask them to remove any roaming bars.
I assume you have got roaming turned on in your data settings?
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-05-2019

Have you recently upgraded or changed tariff ?

Did you by any chance have an iPhone before?

Check your apn, it should be mobile.o2.co.uk

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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