Solved: Re: Roaming charge in Turkey

Derek1 · ‎09-07-2019

I was recently in Turkey and mt iPhone XS ios 12 with me. As soon as I landed I turned off data roaming with just wifi on.

I was charged £24.70 over 2 days for services abroad while data roaming was off. Why?

Derek

MI5 · ‎09-07-2019

@Derek1

This isn't customer service and we can see your bills.

Please call 202 to ask O2.

I can only guess that with data still on as opposed to data roaming that the WiFi dropped out occasionally and the phone connected via mobile data, but customer service will confirm if data was actually used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-07-2019

@Derek1

This isn't customer service and we can see your bills.

Please call 202 to ask O2.

I can only guess that with data still on as opposed to data roaming that the WiFi dropped out occasionally and the phone connected via mobile data, but customer service will confirm if data was actually used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jezza1234 · ‎09-07-2019

Did you make any calls? send any text messages?

Your best bet is to contact customer services and they should be able to tell you what the charges relate to.

Cleoriff · ‎09-07-2019

@Derek1

You should have turned mobile data/data roaming OFF before you left the UK.

Not when you landed in Turkey as you indicated above.

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