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Roaming charge in Turkey

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Derek1
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on ‎09-07-2019 16:46

on ‎09-07-2019 16:46

I was recently in Turkey and mt iPhone XS ios 12 with me. As soon as I landed I turned off data roaming with just wifi on.

 

I was charged £24.70 over 2 days for services abroad while data roaming was off.  Why?

 

Derek

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MI5
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‎09-07-2019 17:01 - edited ‎09-07-2019 17:03

‎09-07-2019 17:01 - edited ‎09-07-2019 17:03

@Derek1 

This isn't customer service and we can see your bills.

Please call 202 to ask O2.

I can only guess that with data still on as opposed to data roaming that the WiFi dropped out occasionally and the phone connected via mobile data, but customer service will confirm if data was actually used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎09-07-2019 17:01 - edited ‎09-07-2019 17:03

‎09-07-2019 17:01 - edited ‎09-07-2019 17:03

@Derek1 

This isn't customer service and we can see your bills.

Please call 202 to ask O2.

I can only guess that with data still on as opposed to data roaming that the WiFi dropped out occasionally and the phone connected via mobile data, but customer service will confirm if data was actually used.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jezza1234
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on ‎09-07-2019 17:01

on ‎09-07-2019 17:01

Did you make any calls? send any text messages?

 

Your best bet is to contact customer services and they should be able to tell you what the charges relate to.

 

 

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Cleoriff
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on ‎09-07-2019 17:34

on ‎09-07-2019 17:34

@Derek1 

You should have turned mobile data/data roaming OFF before you left the UK.

Not when you landed in Turkey as you indicated above.

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