Returning faulty phone. On-the-day swap out

[JemTheWire]

My iPhone 7 Plus is faulty and O2 are sending a new replacement tomorrow, 23rd Nov. I will hand over the faulty phone to the courier in exchange for it's replacement.

Problem is, no one has told me how to address the faulty phone package? I can't just hand an unmarked/address £900 iPhone to the courier, surley.

I have tried doing an online chat to O2, but chat lines are busy.

Any help would be appreciated.

[MI5 · Accepted solution]

They should bring packaging for the phone to be returned in.

[JemTheWire]

That sounds good. Thanks.

Pity I wasn't told that when I had the chat.

[MI5]

Just make sure you get a signed copy of the collection paperwork off the courier.

[JemTheWire]

Good advice, thanks. 

I have read through, again, a copy of my initial chat when the desicion was made to replace the phone. The guy simply said put faulty phone in a padded bag and delete any data on it, if possible. No met ion is any labelling etc.  

So, thanks again for you advice. I have the phone all ready to go.

i hope I get a NEW one in return, he said it would be new. Here's hoping. 

[MI5]

If it's within your 30 days it should be brand new.

[JemTheWire]

Yes, I took delivery of the phone 5th Nov, and noticed and reported the problem on the 15th.

I have had notification that it will be delivered today betwen 12:35 and 13:35 by DPD.

[MI5]

Hope it all goes smoothly for you and come back and let us know please.
Welcome to the forum too

[gindygoo]

Fingers crossed it's all ok. I'm sure it will be.

[JemTheWire]

Phone arrived at 12:50. Unfortunatley I had to go straight out so I am only now restoring the new device.

I can confirm that it is a brand new unit with the original Apple plastic sealer.

Good news too is that I now have a working Auto-Brightness toggle, and it seems to work. Result.

The DPD driver took the new phone from a plastic envolope. Also in the envolope was a new bag with a returns label on it. I put my faulty phone in that bag and it will be returned to O2.

You were right that I did not have to address the returns package at all.

Thanks for all you advice. I appreciate it.