Solved: Returning faulty phone. On-the-day swap out - Page 2

JemTheWire · ‎22-11-2016

My iPhone 7 Plus is faulty and O2 are sending a new replacement tomorrow, 23rd Nov. I will hand over the faulty phone to the courier in exchange for it's replacement.

Problem is, no one has told me how to address the faulty phone package? I can't just hand an unmarked/address £900 iPhone to the courier, surley.

I have tried doing an online chat to O2, but chat lines are busy.

Any help would be appreciated.

MI5 · ‎23-11-2016

Glad it all went well for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-11-2016

Excellent news @JemTheWire

Veritas Numquam Perit

gindygoo · ‎23-11-2016

Great news, enjoy your new phone.

O2

Returning faulty phone. On-the-day swap out

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