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22-11-2016 20:15 - edited 22-11-2016 20:15
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22-11-2016 20:15 - edited 22-11-2016 20:15
My iPhone 7 Plus is faulty and O2 are sending a new replacement tomorrow, 23rd Nov. I will hand over the faulty phone to the courier in exchange for it's replacement.
Problem is, no one has told me how to address the faulty phone package? I can't just hand an unmarked/address £900 iPhone to the courier, surley.
I have tried doing an online chat to O2, but chat lines are busy.
Any help would be appreciated.
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on 22-11-2016 20:19
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-11-2016 20:19
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-11-2016 20:22
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on 22-11-2016 20:22
Pity I wasn't told that when I had the chat.
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on 22-11-2016 20:27
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on 22-11-2016 20:27
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-11-2016 22:37
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on 22-11-2016 22:37
Good advice, thanks.
I have read through, again, a copy of my initial chat when the desicion was made to replace the phone. The guy simply said put faulty phone in a padded bag and delete any data on it, if possible. No met ion is any labelling etc.
So, thanks again for you advice. I have the phone all ready to go.
i hope I get a NEW one in return, he said it would be new. Here's hoping.
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on 22-11-2016 22:42
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on 22-11-2016 22:42
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-11-2016 09:09
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on 23-11-2016 09:09
Yes, I took delivery of the phone 5th Nov, and noticed and reported the problem on the 15th.
I have had notification that it will be delivered today betwen 12:35 and 13:35 by DPD.
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on 23-11-2016 09:17
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on 23-11-2016 09:17
Welcome to the forum too
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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-11-2016 10:14
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on 23-11-2016 18:49
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on 23-11-2016 18:49
Phone arrived at 12:50. Unfortunatley I had to go straight out so I am only now restoring the new device.
I can confirm that it is a brand new unit with the original Apple plastic sealer.
Good news too is that I now have a working Auto-Brightness toggle, and it seems to work. Result.
The DPD driver took the new phone from a plastic envolope. Also in the envolope was a new bag with a returns label on it. I put my faulty phone in that bag and it will be returned to O2.
You were right that I did not have to address the returns package at all.
Thanks for all you advice. I appreciate it.
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