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Returned. "Upgrade"

IanO52
Level 1: Joiner
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After negotiating an upgrade to my Galaxy A12  I plumped for an iPhone 12 5G with a great deal 150 GB, Unlimited texts and minutes. 6months disney+, £100 voucher and iTunes for 6months. I took my phone away on holiday to take my time setting it up, imagine how disappointed I was when I realised it had to be done on Wifi? Away in our caravan with no Wi-Fi and a brand new totally useless phone. I actually logged on to an O2 hot spot but half way through it dropped off, how maddening. Anyway I eventually set it up back at home " that's another story " then decided I would send it back as it didn't suit me. I've sent the plug C adaptor £20. and screen protectors and gel case back too another £25. I also took out £10 pm insurance. So far I've had no contact despite trying hard to contact in chat. There is never anyone there.

Has anyone had a similar experience? I am really disappointed with my service, I even paid nearly £90 to pay my current phone off.

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MI5
Level 94: Supreme
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@IanO52 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@IanO52 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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