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Returned phone

Melisssa
Level 1: Joiner
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I returned my phone 3 weeks ago as was in my cooling off period. Have just received my new bill and it’s still showing even though I have confirmation of return.

 

I can’t get a new contract as it’s still showing as an outstanding amount.  I have asked for the phone back and they said they can’t send it back to me?

Anyone else had this problem or have gone to the ombudsman as I am paying for something I have not got?

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gmarkj
Level 66: Unequalled
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It will just be o2 and their speedy systems not updating with the return parcel @Melisssa 

You will have to keep chasing them to get them to scan it back in and acknowledge the return.

Keep hold of the confirmation it was signed for!

You can try messaging o2 on social media if that works for you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12728 Posts
  • 95 Topics
  • 1160 Solutions
Registered:

It will just be o2 and their speedy systems not updating with the return parcel @Melisssa 

You will have to keep chasing them to get them to scan it back in and acknowledge the return.

Keep hold of the confirmation it was signed for!

You can try messaging o2 on social media if that works for you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Melisssa
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Thanks gmarkj they said they were going to cancel my phone today a Manager has to do it so hopefully this will resolve and I can order a new one.. 

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