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Level 1: Joiner
Posts: 3
Registered: ‎07-12-2018

Returned handset

I have recently upgraded my handset and took another contract out which want to cancel. I returned the handset last Fri which was day 7 of taking it out, have checked royal mail website which shows delivered. Contacted o2 this morning who say not received. Worried it won't be processed inside the 14 days and will get charged or not be able to cancel the contract.
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Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Returned handset

@Georgyb99 it always takes O2 at least 2 weeks to process any returns. Don't worry about the 14 days as you have returned it within plenty of time and it will be logged on the system with customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎07-12-2018

Re: Returned handset

Hi thank you imagine be some delay this time of year will check with them end of next week
Level 63: Greatness Assured
Posts: 12,577
Registered: ‎31-03-2010

Re: Returned handset

@Georgyb99 If you can get a printout of the Royal Mail web page that shows the phone as delivered, that will help should there be any hiccups in your cancellation process. Always best to have hard copy proof.Smiley Wink

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 3
Registered: ‎07-12-2018

Re: Returned handset

Thank you have kept the receipt and tracking no in case need to prove delivered
Posts: 88,232
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Returned handset

It's just a waiting game for O2 to catch up.
Always the same with returns.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎18-12-2018

Re: Returned handset

As long as you have proof of return with the post office that falls within 14 day returns period in any small claims court action you have strong case reguardless of 02 advice