Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing date

How do I change my billing date

Resolved! Wrong Colour Phone

I have ordered a new phone but don't want 'Rose Gold' being a 70 year old male, colour options please? 1 Apple iPhone 7 32GB Rose Gold Perfect Like New Order number: ms-212701705

Resolved! Upgrading

How long after my contract has ended do I have to upgrade to a new device?

Resolved! Credit File Referral

Hi, I have emailed about 5 x time's now but to no avail. I've had an email to say my order has been cancelled due to the credit check but have no idea why?! Can some one please come back to me as a matter of urgency before I cancel the whole contract...

PAC code “invalid”

I’m having huge troubles with trying to keep my old number after moving to o2 recently. I have got a pac code from three however o2 are saying that the code is invalid. I’ve been back and forth numerous times and three are adamant that the pac code i...

Resolved! Order a new sim card

Hi, just setting up my new iPhone X and imagined that I could use my old SIM card, it fits the phone but not working, I have no phone or messaging facility at all. So I would like a new one please but can find no means of ordering one on the website!...

Resolved! continuing roaming issues

Getting a bit desperate on things to try...so fingers crossed... I've not yet found these symptoms mentioned elsewhere - so here goes. The short version is that, I have virtually no service whilst roaming in Europe (not tried further afield for a lon...

Tariff upgrade (kept existing sim) has resulted in "SIM not provisioned" error

Hi people, I decided to upgrade my tariff yesterday morning. I got an order complete email very shortly afterwards, but then noticed that my phone appeared to have lost signal and was showing "Emergency calls only". I restarted the phone after a whil...

Resolved! Ambulance

How do I put in the discount code to get the 25% off

No service after asking for upgrade

Two weeks ago I upgraded my tarriff. No issues at that time, only after the upgrade I notice Visual Voice mail was not working on my iphone. It was before the tarriff change. Call Customer services yesterday 18 August 2019. First rep I spoke with had...

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