Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim Only/Upgrades

I've decided to pay off my device and stay on the refresh plan for now, If I take a sim only deal (12 Months), Could I later upgrade my device/package a few Months down the line? Just weighing up my options. Thanks in advance.

Resolved! sim network unlock pin

Hi, I heard a notification ping and on checking my mobile the screen was just a dark background number pad with three letters under each and "SIM network unlock PIN" across the top. I've entered my number into O2's "find your PIN" checker and entered...

Resolved! Spam texts

I’ve recently been conned, and hopefully now stopped the trimxs scam, which I didn’t sign up for, now today, I get this crap from another number I have no idea where from, and to be honest I’m concerned about replying to it, I’ve checked online can’t...

Spotify

Could anybody tell me if we get Spotify premium free with an O2 contract monthly payments

Resolved! Close 1 account but switch number to 2nd account

I currently have an account which is coming to an end and a new account I have taken out, I want to keep the number from account 1 and change it to account 2 then close down account 1 how do I do this?

Resolved! Saved messages

I saved a message from my Dad and kept listening and saving. It's gone.Can it be retrieved?He can't (died suddenly 3wks ago) but it gave me some comfort to hear his voice.

Resolved! two 02 sims one i phone

I have two o2 sims with different numbers but only one iphone 7 plus. is it possible to use both sims in this iphone? thanks in advance!

Resolved! No emails

Hi I got passed for monthly contract today over the phone to customer services, she said its all gone through and phone should come tomorrow, got read out all t&cs and set up for online account and delivery off my phone will be tomorrow, but I haven'...

Resolved! Text scam

I just received a text message from a number I don’t know. The text message read ‘ FreeMsg: Reminder. You are subscribed to Books4you for £4.50 every week from Lasevia until you text STOP to 83463. HELP? 03300538806‘ I instantly googled the number an...

Spending rewards

I have accumulated £35 in pay & go rewards. I wanted to spend this on accessories in the online shop. I signed into my account and having selected my purchases there is no option to redeem my rewards - just a choice of payment cards. I've 'chatted' o...

O2

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