Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Credit Refund

I have just attempted to obtain a PAC code from O2 but have been told that the £20 Auto Top Up credit I have will not be refunded. I cannot see why that money will not be refunded O2 are just holding the money to cover any call charges or top up fee,...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

Issues paying overdue credit agreement

Hi, Due to a bank error, my Credit agreement payment didn't go out on time, and as a result it's overdue. I got the text from o2 saying that all outgoing calls would be routed to their payment line. I've just tried calling this number manually to pay...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Resolved! Out of Warranty, but brand new phone!

I bought a Nokia Lumia 520 the end of last month, when it arrived the screen was chipped and didn't work. So I phoned up the O2 helpline which advices me to return the item which I did, I've been tracking the items progress and it has finally arrived...

Anonymous by Not applicable
  • 29 replies
  • 0 kudos

Resolved! Charged for a call I didn't make

I recently found that I had no credit left on my phone - checked records and found that I had been charged for a 1 hour 33 minute call. Looking at the details found that the call was made to a number that had called me earlier that morning - it was a...

sparkyA1 by Level 1: Joiner
  • 18 replies
  • 0 kudos

Erroneous advice

I really felt I had to write something after FIVE chats with o2 on the same topic.I explained the situation:I will be away for a month and have no access to Wi-Fi. So I bought a 3G Mobile Mi-Fi. All I needed was a SIM I explained I wanted to use the ...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

O2 Insurance

I have been paying £15 insurance fee to O2 Insurance for almost 3 years. Now my phone (iPhone 4s) is lost and I claimed new phone. They are asking me to pay £150 !!!!!Why ? Sounds not fair.I'm an O2 customer for 7 years, using the same number for 6 y...

Anonymous by Not applicable
  • 16 replies
  • 0 kudos

Resolved! download ringtone

Anyone know how I can download a ringtone to a Nokia 6330 - Used to be able to transfer i directly to a phone, but now it downloads onto pc - how do I get it from the pc to the phone? Can anyone help please?

Resolved! A question

If I take etc. Big bundle for £15 (Pay & Go), I'll be able to talk with all people or just who're in o2?

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! Upgrade O2 to O2 Carphone Warehouse PAC ?

I'm on a rolling 30 Day contract with O2 online.The current phone I want to upgrade to is £399 here and only £150 at Carphone Warehouse with O2 the same tarrif mins etc...1. Will O2 match CPW for cost of phone £150?2. Why when I try to check out at C...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos