Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Going to Spain can I use my phone as normal?

Hi we’re off to Spain and all the family have o2 phones can we call each other as we normally would and use data normally?

Resolved! Over 209 calls today

Hi, i have had over over two hundred calls today from people saying I had called them. I know I have not called them. i rang 02. They told me that they are aware of a fraud and would add my number to the list. my problem is what do I do next. Options...

Resolved! No 4g

I am on a sim only deal and my phone which is a HTC One M8 will only pick up H signal at most,I have been advised that it is to do with o2 frequencies and different bandwidth that some handsets does not get 4g spectrum in UK. Is it true that you can ...

Resolved! keeping my old number

I have a monthly SIM only contract which is still running. with O2. I have set up a new contract with a new phone on a monthly contract basis for next 24 months and would like to keep my old number but understand that you cannot do that if you are on...

Resolved! Bank name change

Hi how do I change the name of my bank account that I want the payment to come out of ? Many thanks

Resolved! Is there a way to check if you are on a consumer or business contract?

Hi all, Just recently got my new contract at £38 a month and my first bill has came in at £41.67. I read that business contracts do not include VAT so I was just wanting to check that I am definetly on a consumer contract?

Resolved! still no refund, nearly a month passed sent back tado accessories nearly a month ago

i bought 5x tado wifi heating theromosats, after, finding out i need extra box for them for water heating (which o2 don't keep, i returned them) i have contacted customer services 3 times about this now, im due a £187 refund.first time i was told, ye...

Resolved! PAC Code

Thinking of moving to a cheaper company , how do I get my PAC code so I can keep my phone number ?

Resolved! Returning Handset (from store)

Hey guys, Upgraded in an O2 Store last week. If I want to return the phone and revert back to my previous plan, do I have to return it to the same O2 store or can I take it back to any O2 store? I went in and did the upgrade directly (i.e didnt order...

sim swap

i have done a sim swap earlier/can i switch back to old phone

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