Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Note 10 plus 5g pre-ordered delivery.

Hello, I'm new to this community I would to say that I pre-ordered the note 10 plus 5g in Aura glow on the 10th August, in my account is says "in progress". Has anyone ordered this and has there been an update on delivery?Thank you

Tariff change phone call

Last week on my way to work I got a call from someone at o2 He had an Irish accent and was speaking insanely fast and kept repeating everything. He told me I was on unlimited texts and minutes with 1gb data. Which is fine for me He then said that I c...

Resolved! Cancelled Contract

Hello. I purchased a Sim-~Only contract a little while ago, then informed O2 I wanted to cancel within the 14-day change-of-mind period. Before I cancelled, I received my first monthly bill. Because I then cancelled, I also cancelled the direct debit...

Resolved! Phone cut off for 2 days bill paid in full

Hi, I paid my bill one day late. I rang up 02 who said they are updating systems but my phone is now on. I have been without service nearly two days. Please can this be sorted

Resolved! Where do I get my free gift code

Hi I've just upgraded to s10 plus but I have no idea how to claim my free gift

My new sim does not work

I ordered a new sim popped it into my device but it does not work

Resolved! Visiting Gran Caneria

Hi all,I am visiting Gran Caneria in a couple of days, whilstcthere will mu inclusive minutes and monthly allowance allow me to use my phone as normal, or do I need seperate cover?Thanks in advance.

Resolved! Activating sim on ipad

How do you add your phone number to your iCloud account? As every time I do it, it’s saying to input the verification code,but cant receive this because the sim is in iPad?? Sorry for dozeness

Resolved! Call list

How to view last 2 weeks call list

Resolved! USA Roaming

Hi, Does anyone know if you are able to add a data bolt on by the day in the USA? I know there is the travel bolt on for £4.99 a day but there are certain days i won't want it, and as i understand if you use your phone you will automatically activate...

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