PAC Code

[Amanda]

Received my PAC Code, days ago O2 stated it word be ported out, I'm still no further forward after being told it would take 2-3 days, typical O2 will delay things, meanwhile can't do anything with the phone because it's in limbo, phone which I bought with another network, number doesn't exsit now, so once again I have a new phone which doesn't work, cheers O2!!

[MI5]

@Amanda 

You need to call customer services to chase it up but also make sure you turn your phone off and on to refresh the network 

http://www.o2.co.uk/contactus

[jonsie · Accepted solution]

I'm reading this that you are porting out?If so give the PAC to your new provider and it's then their responsibility.

If porting in then yes, chase customer service but 2-3 working days is normal. No porting is done at weekend so it's likely to happen on Monday. Always best to port at the eginning of the week.

[b4u2]

Just call/chat with customer service

[jonsie]

Chat can only issue a PAC for pay monthly customers and even then it's a tough ask as they will transfer you to or advise you to call Retentions.

Better to call in the first place