Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111383 Views
  • 15 replies
  • 5 kudos

Resolved! O2 are aggressive bullies

Does anyone find O2 are aggressive when chasing for payments? I have been a loyal O2 customer for a number of years and rarely had any issues, since upgrading under the O2 refresh scheme, I've had nothing but problems. Firstly O2 seperated the bill i...

Anonymous by Not applicable
  • 1774 Views
  • 41 replies
  • 0 kudos

Resolved! POOR SERVICE

I have a sony sp on the credit contract since sept last year it is not a good phone dosent always get calls and texts ,it has been back to o2 via the repair service twice and into the local store twice it has been messing about since january so after...

Anonymous by Not applicable
  • 1043 Views
  • 4 replies
  • 0 kudos

Resolved! bills

i need more mins and internet now much would it go up by

Anonymous by Not applicable
  • 862 Views
  • 3 replies
  • 0 kudos

Resolved! Old bills

I need to view an old bill-aug 2013. Can anyone tell me how to do this please

Anonymous by Not applicable
  • 822 Views
  • 3 replies
  • 0 kudos

Resolved! CUSTOMER SERVICE CHAT - COMPLETE WASTE OF TIME

After the managers at O2 said the E-Top Up cards are discontinued and not in stock, the advisers on the chat still suggest visiting O2 shops in order to get one. A different story:One of the advisers offered me to have Warsaw as my CALL ME number in ...

Anonymous by Not applicable
  • 2120 Views
  • 29 replies
  • 0 kudos

Network issues

This has been happening to me for over a year! O2 have done nothing, I am still payig a phone tariff (which I never agreed to) and a line tariff for a phone that I can only use in London despite letting them know, all they are interested in is their ...

Anonymous by Not applicable
  • 729 Views
  • 4 replies
  • 0 kudos

Not registered on network....

Upgraded my phone to a Samsung s5 on Saturday and the guys in the shop said it could take upto a maximum of 2 days to get 'registered on the network'. Well it's now been over 2 days and still nothing.... WIfe upgraded hers at the same time and had to...

Anonymous by Not applicable
  • 918 Views
  • 2 replies
  • 0 kudos

Online banking issue

Tonight I tried to make a payment via Santander and I needed an OTP text message witrh a security code, after the banking timed out waiting for the none existant message, I called the bank only to be told they had sent it, then asked to reboot my pho...

Anonymous by Not applicable
  • 3227 Views
  • 6 replies
  • 0 kudos

Resolved! Are calls to GiffGaff free?

Hiya, I've noticed that my monthly minutes allowance doesn't seem to have gone down as much as I thought it should. My phone is on a contract that was set up for me by my work. My boss wasn't really sure what my allowances were, so I've tried to find...

Anonymous by Not applicable
  • 2693 Views
  • 3 replies
  • 0 kudos