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Returned device

Mark05
Level 1: Joiner
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on ‎30-04-2020 12:41

on ‎30-04-2020 12:41

I’ve returned a device and it’s been 2 weeks I sent it’s via next day with Royal Mail so 02 got the phone on the 16th of April. I’ve not received an email saying they had it or they are processing my return how long should I wait before ringing them?
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MI5
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on ‎30-04-2020 12:48

on ‎30-04-2020 12:48

@Mark05 

I'd call them now Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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