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Returned device

Mark05
Level 1: Joiner
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on ‎30-04-2020 12:41

on ‎30-04-2020 12:41

I’ve returned a device and it’s been 2 weeks I sent it’s via next day with Royal Mail so 02 got the phone on the 16th of April. I’ve not received an email saying they had it or they are processing my return how long should I wait before ringing them?
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MI5
Level 94: Supreme
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on ‎30-04-2020 12:48

on ‎30-04-2020 12:48

@Mark05 

I'd call them now Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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