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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249831 Views
  • 2 replies
  • 2 kudos

Resolved! Text Message - unable to take payment

Hi can anyone help with this please? I've received a couple of texts to say that o2 are unable to take mu payment, though my account details haven't changed, and I'm unable to contact o2 about it. Has anyone else had this isdue; and how can I resolve...

Jm20 by • Level 1: Joiner
  • 936 Views
  • 3 replies
  • 0 kudos

close account

I want to shut down my account. How do I do this?

david84 by • Level 1: Joiner
  • 529 Views
  • 3 replies
  • 0 kudos

Network security key

I need a network security key to use my data to work from home during Coronavirus

Alpal by • Level 1: Joiner
  • 2684 Views
  • 13 replies
  • 0 kudos

Payment pending

I have a pending payment on PayPal that needs to be refunded To me as order was declined for a pay monthly phone. I’ve waited a week now for my deposit back. Nobody has responded to any of my emails about this.

Upgrade

My contract is up 8th May so I want to upgrade my phone. The upgrade options are awful. I want to keep my current airtime plan which is 15GB of data but I can now only choose 5GB or 90GB?! Is there anyway I can speak to someone about my options or is...

Lsno by • Level 1: Joiner
  • 1064 Views
  • 5 replies
  • 0 kudos

Resolved! Setting up a direct debit

I’m trying to buy an Apple Watch online through My O2 but it’s saying I need to set up a direct debit on my account and to do this I need to call up.Can I do it online? As everywhere is saying to only call for emergencies?Is there a way I can do it o...

Leona by • Level 1: Joiner
  • 1387 Views
  • 6 replies
  • 0 kudos

Close account

Hi I want to give notice to close account. Cannot get through on phone. What email address to I use to give notice.

Gary2 by • Level 1: Joiner
  • 505 Views
  • 1 replies
  • 0 kudos

How to get a refund from my 02 account

I have a balance of £375 on my 02 account how can I get it put in my currant account when I cannot phone them a present to arrange it. please help Virus.

RogerD4 by • Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Upgraded through refresh but changed mind

Hi there I recently upgraded from iPhone 6 Plus to iPhone 11 max pro iam within 14 days of changing to this upgrade through o2 refresh however I have changed my mind and no longer wish to keep the phone but would love to keep the tariff and use the p...

Changing to Pay Monthly Sim Deal

Hi, I am currently on Pay as You Go tarriff plan and want to swap to the Pay Monthly Sim deal that is on offer until mid-May. Would I be able to get this deal but keep my old number? And would I need to change my sim card on my phone, or can the upda...

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