Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How do I turn off mobile purchase on my SIM card contact

How do I turn off my mobile purchase please let me know

Returns

I recently upgraded my phone based on advice from a customer service agent and it has arrived today, but I hadn't realised from talking to the guy over the phone that it would be so similar to my current one. I want to return this one and organize a ...

Resolved! Can only not make out going calls after sim swap

Is it normal that outgoing calls take longer to return after doing a sim swap.I'm already receiving calls and texts but still can't make outgoing calls.Thank you

buying a SIM card for my MIFI

Can I buy the same sort of SIM card as I would for a phone to use in my Huawei MIFI box?

Direct Debit Help

My Bill for this month came and as the virus crippled my income for this month i could not pay it, attempts to make contact with O2 have failed multiple times, the pay date is today and they have taken out the money which I was using to buy food. It ...

Porting a number to O2

Am I just being thick here. I am a new o2 customer and trying to port my old number to this service. The new SIM packaging says to text SWAP to 20220 saying in the notes to "do this from the o2 numer you'll use on your phone. The number I want to use...

fraudulant charges

Hi Folks 2 months ago I was charged for calls to premium service no 66299, for some service which i know nothin at all about. I followed the 02 advice on how to cancel this fee going forward this month I have been charged for it again. any advice how...

Cancelling Order

Dear all, I recently put in an order for an iPad Pro contract. I've actually gone and brought outright instead. I am trying to cancel my order but I am struggling to get in contact. I can't get hold of o2 via phone or web chat. I can't seem to find a...

o2 has stopped me making calls

I recieved an email that my bill was higher than usual and that I needed to pay the current charges incurred o2 would block my calls. I paid the April bill (not due for another week) as well as the charges incurred in my current monthly bill and I'm ...

Out of contract - still being charged

My son's contract finished Jan 2019. He is still being charged by 02 as they say he has not cancelled the plan when he moved to Virgin (appreciate he did not check his bank account about this earlier) He is doing that now but 02 then say he cannot cl...

O2

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