Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Invoice/receipt

Would I be able to get a copy of my receipt/invoice for my last upgrade by email.

Text message Scams

HiI am getting charged £1.50 a text it gave me the number to stop them. As soon as I realised what was going on I followed the instruction to stop them. And my stop text message will not send so I continue to get these texts messages that I do not wa...

photo charge

My bill has jumped by £20 in this last billing period and the breakdown shows this is down to picture messages being sent. However, I am still within my text and call limits. I also get 2Gb of data per month and I have not exceeded even 1 Gb of data ...

Upgrade pricing

I've just come to the end of my contract - previously through carphone warehouse and the upgrade options on offer made me choke. 36 month contracts, ridiculous prices, poor data offering when the offers to new customers online at a fraction of the co...

Bolt On

Hi, Does anyone know if there’s a way to block any bolt ons being bought on a specific contract?

Trying to buy a new iPhone

Hi there,I'm currently on a 12 month sim only pan with o2 and am using an old iPhone 7 that was unlocked and bought outright years ago. I'm wanting to buy a new iPhone 11 Max Pro through a monthly payment plan, but I'm not sure how to go about this w...

Why is%20it%20not%20possible%20to%20fit%20IPhone7%20SIM%20card%20to%20upgraded%20IPhone11

Have failed completely to transfer existing IPhone7 SIM card to upgraded IPhone11 despite Customer Services people insisting it should fit. Have tried every possible way. Any advice?TA 21

Resolved! Can’t afford bill till next week

I can’t afford my bill till next week as I’ve not been in work to covid, I ring you try and speak to someone but can never get through to anyone but still get cut off, at these times it should be more understandable for people to not afford there bil...

Mobile calling...

We're considering signing up to a couple of O2 pay monthly contracts for new phones. We live in an area of poor signal quality however so Wifi Calling is essential. We're currently unable to use Wifi calling because we bought our current phones throu...

Mobile Phones Direct / Upgrade

Has anyone taken out a contract through Mobile Phones Direct and then cancelled almost immediately? I done this 2 weeks ago as I ordered wrong handset and they recalled it from DPD so I never received handset but O2 havent sent authorisation of disco...

O2

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