Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

Hi, I want to give my 30 days notice to cancel my contract and can’t get through on the phone or live chat and there is no option to do this on the O2 app. How can I contact them to cancel my contract. Thanks

Cancelling contract

Hi...I am trying to cancel my contract which has expired but i cannot remember the security question answers and the only way to retrieve them is to have a code text to the phone and SIM which I no longer have...please help someone pleaseeeee.Thanks ...

Been Charged for time abroad in latest bill when not abroad

I have been charged £44-56 in using abroad charges in latest bill. I have not been abroad since January

Resolved! Family Plan Discount amounts

Morning All, I've just upgraded to the S20 and added the family plan discount on to the account again for it but can some please confirm is this is right Line 1 No DiscountLine 2 20% Discount Line 3 20% DiscountLine 4 40 % DiscountLine 5 40 % Discoun...

NHS family discount

I am NHS member joint o2 with 25% discount. Would like to can I get same for family member.

No services for nearly 8 weeks

I had no service in my area for calls and data for more than 50 days but O2 are still charging me full cost of monthly bill. It is impossible to get hold of anyone at O2 to discuss this as I feel.the least they can do is waive the charge for the time...

Return new phone cancel new contract but stay

I made a mistake. I received a text message from O2 saying that they no longer deal with Carphone Warehouse. My contract finishes in November and they said I could take out a new contract and get a new phone now and it would cost me nothing. I should...

Add a sim for my wife to my account

can I add a sim and new number for my wife to my monthly account

Resolved! O2 refresh to sim only deal

Hello is it possible for me to use refresh to pay off remaining contract, keep the handset and go on to a sim only deal? Thanks in advance

Problem with o2 bill

In February I upgraded my phone, also said I wanted to return to a personal contract from a business contract and keep the same number. Paid up outstanding amount on business bill. Now having trouble viewing anything other than my business account on...

O2

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