Change billing date

[Moyah8]

I would like to change my billing date, as I do pay the bill every month... but the current billing date is not consistent with when I have money available.  This then means i am charged a late payment amount every month.  

I have tried without sucess, because of this COVID-19, to speak to someone from O2 about this but can not do so.

This is unacceptable as I keep being charged.  How can i get intouch with a o2 agent to have my billing date changed, or atleast stop charging me late payment amount?

[Cleoriff]

You have to call to change billing date @Moyah8 

Ring any number in this guide.

Guide: Coronavirus Community Help and Support 

[Moyah8]

I am not ringing from the o2 phone.  

I am ringing from a landline.  It does not work. It takes me to a payment 0800 902 0217 takes me to a Pay as you go service... I have a pay monthly phone.

0344 809 0202 goes around many information only option, then says "Goodbye" and ends the call.

What other number do you have that i can use to contact O2 from a non o2 mobile / landline?

[Cleoriff · Accepted solution]

@Moyah8 

There are numerous numbers in that guide

Try the one ending in 4005. I got through on that immediately.

[MI5]

0800 587 4005

[Moyah8]

This worked.. Thanks

[MI5]

You're welcome

[MI5]

Lol