Return
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 14:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 14:59
You'll need to speak to customer service.
Can you get someone else to call for you? Guide: Coronavirus Community Help and Support
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 96205 Posts
- 614 Topics
- 7180 Solutions
on 12-04-2020 15:00
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 15:00
CS is closed today and they open at 10am tomorrow
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
- 24495 Posts
- 1069 Topics
- 3842 Solutions
on 12-04-2020 15:02
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 15:02
@Susan60 The 14 day change your mind policy has been extended to 28 days, but you'll have to get someone to call for you.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 15:04
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 15:05
- 152427 Posts
- 651 Topics
- 29095 Solutions
on 12-04-2020 15:07
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 15:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 12259 Posts
- 75 Topics
- 3254 Solutions
on 12-04-2020 21:35
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-04-2020 21:35
Can you use the Relay service or the signvideo service?
If you’re deaf, hard of hearing or speech impaired, you can use Relay UK to make calls. A trained BT relay assistant will read out your message to the person you’re calling, and/or type out their reply for you to read. You can use Relay UK through the Relay UK app or through a textphone. If using the app, you can connect to calls by selecting one of three options: Type & Read, Speak & Read or Type & Hear.
https://www.o2.co.uk/access-for-all/services-and-support
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

